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Refund and Cancellation Policy

Our focus is complete customer satisfaction. In the event, that you are displeased with the services provided, we will refund back the money, provided the reasons are genuine and proven after investigation. Please read the fine print of each deal before buying it, it provides all the details about the services or the product you purchase.

In case of dissatisfaction with our services/product, clients have the liberty to cancel their order and request a refund from us. Our Policy for the cancellation and refund will be as follows:

Cancellation Policy

For Cancellations please contact us via the contact us form available on our website.

A cancellation of orders is possible only before 5days the order is invoiced for shipment. Once an order is invoiced and packed, it cannot be cancelled.

To cancel an order, please email customercare@freezerbazaar.com or call our Customer Support number @+91-8882359125 and give your order number requesting for a cancellation. If the order hasn’t been invoiced, our team will cancel the order for you and the refund will be posted back via the same method of payment for all pre-paid orders

Refund Policy

In respect of any product quality issue buyer can ask for a return within 3 days from the date of invoice after it Manufacturer's Company provide the warranty as per their warranty terms & condition from the date of invoice. Our Return Policy varies from Product to Product.

  • Original Order Invoice

  • Original packaging with labels, user manuals, and warranty card

  • The serial Number of the product being returned should match our system

  • Any accessories/components, combo or bundle products you received with the purchase

  • For Wrong product/color, incorrect description, and missing accessories, the product should be unused

  • For “Defective on Arrival” of installable products, returns will be accepted only if the product was installed by authorized engineers

  • For DOA of non-installable products, replacements would be processed basis of the following

  • All brand products must include a DOA or defective certificate from a Brand/manufacturer's Authorized Service Centre

  • Final QA of the product and certification of the defect by the brand engineers when the product is received back as a return

Small and Large Appliances

Large Appliances - Chest cooler, chest freezer, Visi cooler, Visi Freezer, Water cooler, Air Conditioner, or other commercial refrigeration products, within 3 Days Replacement only.

Refund will be done within 10-15 working days from the date of request of refund.

We will try our best to create suitable design concepts for our clients.

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